Refund policy
Refund & Returns
If you are a consumer, you may have the right to return your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To request a return, please contact us at studio@glowowlart.com before sending your item back.
Return address:
Glow Owl Art
612 Krusenberg
741 76 Uppsala
Sweden
Items returned without prior authorization may not be accepted.
Return Conditions
Returned items should be sent back in their original condition and, where reasonably possible, in their original packaging. Please include your proof of purchase or order confirmation.
You may inspect the item as you would in a physical shop. However, if the item has been handled beyond what is necessary to establish its nature, characteristics, and function, you may be liable for any resulting loss in value, in accordance with applicable consumer protection laws.
Unless otherwise required by law, customers are responsible for the cost of return shipping.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at studio@glowowlart.com. We will evaluate the issue and, where appropriate, arrange a replacement, repair, or refund.
Original Artwork
Each original painting is a unique, handcrafted work of art. Small variations in texture, brushwork, colour, and surface are part of the artwork's character and are not considered defects.
When inspecting an original artwork, we kindly ask that it is handled with care. Original artworks may lose value if they are damaged or handled beyond what is necessary to assess their nature and characteristics.
Original artworks that have been commissioned, personalized, altered, or otherwise created according to the customer's specifications are not eligible for cancellation or return once production has begun, where permitted by applicable consumer protection laws.
Fine Art Prints – Glow Owl Studio
Our fine art prints are produced on demand specifically for each order by our trusted print partner.
Whenever possible, orders are produced and shipped from the production facility closest to the delivery destination to reduce delivery times and environmental impact.
If your print arrives damaged, defective, or incorrect, please contact us promptly and we will work with you to resolve the issue as quickly as possible.
Sale Items and Gift Cards
Sale items and gift cards cannot be returned or refunded unless required by applicable law.
Exchanges
If you would like to exchange an item, please contact us first. Where an exchange is available, the quickest solution is usually to return the eligible item and place a new order.
European Union Right of Withdrawal
For orders delivered within the European Union, consumers may have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection legislation.
To exercise your right of withdrawal, please contact studio@glowowlart.com within 14 days of receiving your order.
Unless otherwise required by law, customers are responsible for the cost of returning the goods.
Where the right of withdrawal applies, we will refund all payments received for the returned item, including the original standard delivery costs where required by applicable law. Any additional costs resulting from the customer's choice of a delivery method other than our standard delivery option will not be refunded.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at studio@glowowlart.com.