Shipping policy
Processing Time
Original paintings and in-stock items are typically processed and shipped within 3–5 business days.
Open edition prints are produced to order through our trusted print partner, Gelato. Production usually takes 3–5 business days before shipping.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery times:
- Sweden: 3–5 business days
- Europe: 3–10 business days
- International: 5–15 business days
Please note that these are estimates and may vary due to customs processing, local postal services, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size of your order.
Order Tracking
When available, you will receive a tracking number by email once your order has been shipped.
Customs and Import Duties
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the package and the item so we can assist you.
Lost Packages
If your package appears to be lost in transit, please contact us and we will do our best to help resolve the issue with the shipping carrier.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact
If you have any questions regarding shipping, please contact:
Glow Owl Art
Email: studio@glowowlart.com